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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kassie Pedersen

Kassie Pedersen

September 17, 2024

5  out of  5
rating by Kassie Pedersen
"I want to thank Alex for being so incredibly helpful! Beginning with my first call in to inquire about insurance coverage and options, to going out of her way to help me get set up with DSS. And recently with untimely loss of my vehicle. She has been nothing but helpful professional and a pleasure to work with! Every other person I have spoken with also seems very nice and professional, but I make it a point to ask for Alex! I am super happy that I switched to state farm and that you guys have such wonderful people to help . I would give her more than 5 stars if I could"
We responded:
"Dear Kassie, Thank you so much for your glowing 5-star review! We truly appreciate you taking the time to share your positive experience with us. Alex is indeed a valuable member of our team, and we are thrilled to hear that she has been incredibly helpful and professional throughout your journey with us. Your kind words about our entire team mean a lot, and we are so glad to know that you are happy with your decision to switch to State Farm. We strive to provide the best service possible, and it's rewarding to hear that our efforts are making a difference. If you ever need any further assistance, please don't hesitate to reach out. We're here for you! Warm regards, Jim Agent State Farm"
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Kk Rose

September 13, 2024

5  out of  5
rating by Kk Rose
"I had questions concerning an upcoming survey of my property. Shannon answered all my questions. I was so happy to have a well informed State Farm Representative help me out. I have been with Jim Plane Agency for over 20 years. I appreciate the service I recieved."
We responded:
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Shannon was able to assist you with your questions and provide the support you needed. It's wonderful to know that you have been with the Jim Plane Agency for over 20 years, and we truly appreciate your loyalty. Your satisfaction is our top priority, and we look forward to serving you for many more years to come. If you ever need further assistance, please don't hesitate to reach out. Thank you again! - Jim"
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Brad Piggott

September 9, 2024

5  out of  5
rating by Brad Piggott
"We have known Jim Plane for many years and have several of our properties located in CO insured by his office. Recently, we were reviewing our policy with one of his team - Alex McMillen - who was fantastic. We had a new assessment and policy in the smoothest fashion and Alex was great. I expect nothing less from Jim and his team, but this went above and beyond. Thanks Alex."
We responded:
"Thank you so much for your glowing 5-star review! We are thrilled to hear about your positive experience with our team, especially Alex McMillen. It's wonderful to know that Alex provided you with exceptional service and made the process smooth and efficient. We truly appreciate your continued trust in Jim Plane's office for your insurance needs over the years. Your kind words motivate us to keep delivering top-notch service. Thank you once again for your loyalty and for taking the time to share your experience. - Jim"
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Sarah Wheeling

September 6, 2024

5  out of  5
rating by Sarah Wheeling
"So impressed with Jim Plane State Farm Agency. Hail damage to all my vehicles & house was a huge amount of claims & when I called and spoke to Deven Fox he never let me down. He took all my calls and figured out all the things I needed to do and who to call. He walked me thru it all and reassured me that this will be okay. So glad I switched to them!"
We responded:
"Thank you for your fantastic 5-star review! We're thrilled to hear about your positive experience with Jim Plane State Farm Agency. Hail damage can indeed be overwhelming, and we're glad that Deven Fox was there to help you navigate through it. It's great to know that Deven provided the support and reassurance you needed. We're grateful for your decision to switch to us and are pleased to have met your expectations. Your feedback means the world to us, and we truly appreciate you taking the time to share your experience. Thank you! - Jim"
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Steve Molnar

September 5, 2024

5  out of  5
rating by Steve Molnar
"Alex was, as usual, amazing. I do t know how they do it every time but they make me feel like I’m their only, or at least the most important, client. Answer the phone right away. Always take the time to explain all the options. And I never feel rushed. I guess that’s why I’ll be a client for a long time."
We responded:
"We truly appreciate your fantastic 5-star review! It’s heartwarming to know that Alex consistently delivers amazing service and makes you feel like a top priority. Our team strives to ensure that every client feels valued and well-informed, and it’s great to hear that Alex takes the time to explain all the options without making you feel rushed. Your long-term loyalty means the world to us. Thank you for your continued trust and for sharing your positive experience. We look forward to serving you for many more years! - Jim"
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Lisa Sorensen

August 30, 2024

5  out of  5
rating by Lisa Sorensen
"There really is a Jake from State Farm! He made switching my policies effortless. From my very first phone call with Vikki, to the completion with my policies with Jake. I felt like I was their number one priority. Jake was very patient with all my questions and helped me understand the best coverage for me."
We responded:
"Thank you so much for your glowing 5-star review! 🌟 We’re delighted to hear that your experience with us was so positive. From your initial call with Vikki to finalizing your policies with Jake, it's wonderful to know that you felt like our top priority throughout. Jake’s ability to make the process effortless and his patient approach in addressing all your questions truly exemplifies our commitment to providing personalized and attentive service. Your kind words mean a lot to us and inspire our team to continue delivering exceptional service. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! - Jim"
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Ruby da Cherry

August 29, 2024

5  out of  5
rating by Ruby da Cherry
"Alex was super helpful in getting my policy together. Extremely kind and professional!!"
We responded:
"Thank you so much for your 5-star review! 🌟 We're thrilled to hear that Alex was super helpful in getting your policy together. Her kindness and professionalism are qualities we pride ourselves on, and it’s wonderful to know they made a positive impact on your experience. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! - Jim"
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Lori Hoppe

August 20, 2024

5  out of  5
rating by Lori Hoppe
"Alex was able to find information for me online that no one else could. She walked me through the steps so patiently. She deserves a raise or at least a bonus!😁"
We responded:
"hank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that Alex was able to assist you in finding the information you needed and that she provided such patient and thorough guidance. Your kind words and recognition mean a lot to us and will certainly be shared with Alex and our team. We agree, she’s fantastic! 😊 Thanks again for taking the time to share your experience. If you need any further assistance, please don't hesitate to reach out. - Jim"
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Daniel Gore

July 25, 2024

5  out of  5
rating by Daniel Gore
"Outstanding customer service. Very conscience. Wonderfully helpful."
We responded:
"Daniel, Thank you for your outstanding 5-star review! We're delighted to hear that you had a wonderful experience with our customer service team. Providing conscientious and helpful service is one of our top priorities, and we're glad to know that we met your expectations. Your kind words mean a lot to us, and we look forward to serving you again in the future. -Jim"
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Marlene Brown

July 17, 2024

5  out of  5
rating by Marlene Brown
"I needed a new car insurance policy and obtained it through Jim Plane of State Farm- The whole process was done with such ease. I had additional questions about my policy and I called the office and talked to Alex. I have to say thank you so much to Alex for making my experience the best. Everything I needed was answered and updated so quickly and easily. Thank you so much and I definitely recommend this State Farm Insurance office."
We responded:
"Marlene, Thank you for taking the time to share your fantastic experience with Jim Plane and Alex at State Farm Insurance. We are thrilled to hear that your car insurance policy was obtained with such ease and that the entire process was smooth for you. We understand the importance of having a knowledgeable and responsive team to address any questions or concerns that may arise. We are glad to hear that Alex provided you with exceptional customer service, promptly addressing your inquiries and ensuring that everything was updated to your satisfaction. Your recommendation of our State Farm Insurance office is greatly appreciated. We pride ourselves on providing excellent service and making our customers' experiences the best they can be. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you once again for choosing State Farm Insurance and for your kind words. We look forward to serving you in the future. -Jim"
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Cynthia Vanham

July 15, 2024

4  out of  5
rating by Cynthia Vanham
"I had an issue last year with hail damage on my vehicle and it was handled very professionally and I was happy with the outcome alex was a great help"
We responded:
"Cynthia, Thank you for taking the time to leave a review about your experience with our State Farm Insurance office regarding the hail damage on your vehicle. We appreciate your feedback and are glad to hear that your issue was handled professionally, and you were happy with the outcome. We understand that dealing with vehicle damage can be stressful, and we strive to provide efficient and effective solutions for our customers. We're thrilled that Alex was able to assist you during this time and provide great help throughout the process. We value your business and appreciate your trust in our services. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. We are always here to help. -Jim"
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Samantha Robinson

July 15, 2024

1  out of  5
rating by Samantha Robinson
"If I could give negative star they would have 20 stars. The worst customer service with James team, we have issues every month with my payment for them to run it automatically no issues if I have to manually put in myself witch I shouldn't have to since I signed up for the automatic payment to be pulled out. Second of all, when I do the manual payment I always get calls about my service being shut off because it hasn't been paid because their system doesn't update. I do a manual system even though it was pulled out of my bank manually and then I have to research and give them their own damn code to look it up and then they realize oh it's been paid. Sorry about that. We're not turning your service off and then I always get charged a $20 fee for payment being denied when this is a problem on their end and they refuse to be apologetic. They refused to be customer service oriented. They're just there to do a job is how I feel and how they act and how they treat me. This team needs to have some serious training. Will be finding a new insurance company. I will never come back to start farm"
We responded:
"Thank you for taking the time to express your concerns and we apologize for the frustrations. We never want to be an inconvenience and we are looking into the error in automated payments now. According to your file, all late fees were waived and the notice of missing payments goes out immediately following the day scheduled. Unfortunately, the remit of payment is not an immediate notification from your financial institution. There is a processing period; however, this has been noted for future review and communications- for this, we do apologize as well. Thank you for giving us the opportunity to take the appropriate corrective measures in the automated services offered. We honor your trust and are extremely grateful for the opportunity in allowing us to work with and for you. Please feel free to reach out to us with any further concerns. Again, we do apologize for any frustrations this has caused! "
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Theresa Ngo

July 11, 2024

5  out of  5
rating by Theresa Ngo
"State Farm Office operates by Jim Plane is excellent, agents very knowledgeable, nice, explanations clearly and easy to understand. I been introducing and recommended to all my families, friends members. Also they try the best to let me have the good premium (whole package : auto, home and umbrella). I give Jim Plane and his staffs five star !👍"
We responded:
"Theresa, thank you! We are happy that we were able to help you with your home, auto and umbrella policies. Looking forward to a long, lasting relationship! -Jim"
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Luke McAninch

July 10, 2024

5  out of  5
rating by Luke McAninch
"Working with Jim and Dylan was a great experience. I had a unique situation and they worked with me the whole way through while taking much off my shoulders. Can’t imagine working with anyone else for my car or home needs"
We responded:
" Luke, Thank you for taking the time to leave a review about your experience working with us. We are delighted to hear that you had a positive experience and that we were able to fulfill your Home and Auto needs. It was our pleasure to assist you, and we are grateful for the opportunity to serve you. If you ever need any further assistance, please do not hesitate to reach out. -Jim"
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Landon Porter

May 16, 2024

5  out of  5
rating by Landon Porter
"Working with Dylan on our family's insurance has been, in a word, fantastic. In several more words... I've had insurance with 5 or 6 companies in the last 35 years, I've been in sales most of my adult life, the communication, the clarity, the responsiveness (without being overbearing) plus the fact that Dylan took the time to really understand our needs and what we need to protect allowed for many other options than we had in mind. We're covering several cars, multiple drivers, multiple homes etc. Getting us the appropriate coverage and doing so under a weird time constraint for a loan on a new home on land in a fire prone area when our previous insurer fell through at the last minute, literally saved the day. Relationships first, relationships last. Insurance is one of those necessities most of us just muscle through and deal with, this experience has been beyond that, I would call it surprisingly pleasurable. Highly recommended, well done sir."
We responded:
"Landon, Thank you for taking the time to leave such a glowing review. We greatly appreciate your kind words. It was our pleasure to assist you with your auto and home insurance needs. At our company, we value building strong relationships with our clients, and we are thrilled to be a part of your life's journeys. Your satisfaction is our top priority, and we are committed to providing you with excellent service every step of the way. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help. Thank you once again for choosing us as your insurance provider. -Jim"
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Bryan Jordan

March 24, 2024

5  out of  5
rating by Bryan Jordan
"My story starts with no control at auto auctions. I HAD 4 cars, and a motorcycle. I'm currently down to 3 cars, but my other insurance company wasn't on board with my situation. I was paying way too much for coverage on the one vehicle we drive at a time, as a family. Derek Schwab swooped in, and simply said, "Let me take a look." Enough said. All of my cars are covered, no matter which one we drive, and I'm sleeping better. Thank you Derek! You saved me in a sticky situation!"
We responded:
"Bryan, Thank you for taking the time to leave such a positive review about your experience with Derek Schwab. We are thrilled to hear that he was able to help you out and provide a solution to your auto insurance situation. It's great to know that Derek was able to assess your needs and ensure that all of your cars are covered, regardless of which one you drive. We understand how important it is to have peace of mind when it comes to insurance, especially in a challenging situation like yours. We will make sure to pass on your kind words to Derek, and we are glad that he was able to save you from a sticky situation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing our services, and we wish you all the best with your cars and motorcycle. Best regards, Jim"
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Jeff Dewey

March 20, 2024

5  out of  5
rating by Jeff Dewey
"Derek was great he took care of every need."
We responded:
"Jeff, Thank you for leaving a wonderful 5-star review about Derek. We're delighted to hear that he provided excellent service and took care of all your needs. At our company, we strive to ensure that our customers receive exceptional assistance and support. It's fantastic to know that Derek met your expectations and delivered the level of service you were looking for. We appreciate your feedback and will make sure to share your kind words with Derek. If there's anything else we can assist you with in the future, please feel free to reach out. Thank you for choosing our services, and we look forward to serving you again. Best regards, Jim"
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Teresa Rangel

January 26, 2024

5  out of  5
rating by Teresa Rangel
"Alex at State Farm was so helpful in answering all my questions."
We responded:
"Dear Teresa, Thank you for leaving us a 5-star review! We're delighted to hear that Alex at Jim Plane State Farm was able to assist you and answer all of your questions. At State Farm, we strive to provide excellent customer service and ensure that our clients have all the information they need to make informed decisions. We're glad to hear that Alex was able to address your queries and provide you with the assistance you needed. We greatly appreciate your feedback and thank you for choosing State Farm. Should you have any further questions or require any additional assistance, please don't hesitate to reach out to us. Best regards, Jim"
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Lisa Draper

January 25, 2024

5  out of  5
rating by Lisa Draper
"Two days ago, I had a terrifying accident with a motorcycle rider, and he was terribly injured. There was so much trauma due to this accident, and I was treated with such compassion and such professionalism. Alex was there for me professionally and as someone who understood what I was going through. Thank you so . Much for your kindness during during such a traumatic event."
We responded:
"Dear Lisa, Thank you so much for taking the time to share your experience with us. We are deeply sorry to hear about the accident and the injuries sustained by the motorcycle rider. We're glad to hear that our team, particularly Alex, provided you with compassionate and professional support during such a traumatic event. It is our utmost priority to ensure the well-being and care of our customers in challenging situations like these. Your kind words mean a lot to us and we will make sure to pass on your appreciation to Alex and the rest of our team. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, we appreciate your feedback and hope the injured rider recovers swiftly. Best regards, Jim Plane"
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Lauren Emerson

January 16, 2024

5  out of  5
rating by Lauren Emerson
"We have had a great experience working with Jim and his office. He is thorough, and it is clear he cares about the people with whom he works. We are grateful for his service!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that you've had a great experience working with Jim and his office. Our team takes pride in providing thorough and caring service to all our clients, and we're glad that it's evident in your interactions with Jim. Your gratitude means a lot to us, and we appreciate the opportunity to serve you. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us and for your kind words! - Jim"
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Matt Patterson

December 2, 2023

5  out of  5
rating by Matt Patterson
"I recently had issues with a windshield replacement. I called Jim Plane's office and spoke with Deven about the situation. Devan spoke with the windshield replacement company and sorted everything out. Windshield was replaced again and is now issue free. Thanks Deven and the Jim Plane team."
We responded:
"Thank you for sharing your experience with us! We're sorry to hear about the initial issues you faced with the windshield replacement, but we're glad that Deven from Jim Plane's office was able to assist you. It's great to know that Deven took the initiative to speak with the windshield replacement company and resolve the situation for you. We're glad that the windshield was replaced again and is now issue-free. We appreciate your kind words and thank you for recognizing Deven and the rest of the Jim Plane team for their efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! - Jim"
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Mary Ann

November 22, 2023

5  out of  5
rating by Mary Ann
"Karen is a pleasure to work with. I recently made changes to my auto insurance policy; she advised me with the best options while saving me money. Great customer service, quick response time and patient."
We responded:
"Thank you for your positive review! We're thrilled to hear that Karen provided you with a pleasurable experience while making changes to your auto insurance policy. It's great to know that she advised you on the best options while also helping you save money. We take pride in providing excellent customer service, and we're glad that Karen demonstrated quick response time and patience throughout the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services and for your kind words about Karen! - Jim"
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Brooklyn Hall

November 22, 2023

5  out of  5
rating by Brooklyn Hall
"Alex was amazing and seamlessly transitioned my plan to a new agent now that I have moved to a different state."
We responded:
"Thank you for your positive review! We're thrilled to hear that Alex provided you with an amazing experience and seamlessly transitioned your plan to a new agent as you moved to a different state. Our team takes pride in ensuring a smooth and hassle-free process for our customers, and we're glad that Alex was able to assist you in this transition. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services and for your kind words about Alex! - Jim"
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David McCoy

November 10, 2023

5  out of  5
rating by David McCoy
"Great customer service, Alex is extremely helpful."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you received great customer service and that Alex was extremely helpful. Providing exceptional customer service is a top priority for us, and we're glad that Alex was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services and for your kind words about Alex! - Jim"
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Gena Leonard-Johnson

November 10, 2023

5  out of  5
rating by Gena Leonard-Johnson
"Great customer service and knowledgable employees."
We responded:
"Thank you for your positive review! We're delighted to hear that you experienced great customer service and found our employees to be knowledgeable. Providing excellent service and having knowledgeable staff members is important to us, and we're glad that it showed during your interaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services and for your kind words! - Jim"